https://www.katjagebuhr.me/about daily 0.75 2024-11-28 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602350678320-4DZBCAR93PAGOGW773B1/Studio_Portraits_20-155.jpg About - “There is no learning without trying lots of ideas and failing lots of times.” - Jony Ive https://www.katjagebuhr.me/work daily 1.0 2020-10-12 https://www.katjagebuhr.me/work/nourish-feedback monthly 0.5 2020-10-12 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602426354406-QM1USSLCPHF7HNEVR65Z/1-IMG_1707.JPG Work - Nourish Feedback - Challenge Avoid disruption of the carer and the day structure Avoid asking too many questions and requesting feedback multiple times Find a way to collate all the data and keep the user in the loop https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602427552863-N63C4H0287NJ3VGT0Y86/1-Whiteboard_v2_1.jpg Work - Nourish Feedback Touch points between care provider and Nourish https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602430879632-6MGG0VELODWRFO3LLHJY/Screen+Shot+2018-06-03+at+23.50.11.png Work - Nourish Feedback - First iteration In the first care training session we got enough feedback and were able to learn if the questions gave us the desired information. We had quantitative and qualitative data and were able to compare them and therefore extend the Journey map for the touch point Nourish Application Training. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602431767291-07CE16HYBQFZT2HOL3SC/1-Nourish_Application_Feedback_v2_03.jpg Work - Nourish Feedback - Second Initiative From the Stakeholder interviews I also learned that it was essential to gather feedback from our existing long term care providers. Similar to the first initiative, we wanted to test quickly and find out if the questions asked give us the information we need to improve the Nourish application. We selected care providers which were all at different stages in the journey to find out more from them and what they think about Nourish and the application. In this scenario we had more options for choosing the medium, as we could have used existing Intercom from the customer service team, as well as electronic surveys. However they both came with disadvantages and we also didn’t had much time, so we decided again on the medium paper. With paper I was able to make the message to the care provider personal and it doesn’t require any software development and is cheap. Due to time constraints I wasn’t able to assess the outcome of this initiative. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602432898928-RQXLD6NAKK7S9LTHO6TL/1-IMG_1736.JPG Work - Nourish Feedback - Competitive Research Analysis Making an interactive prototype https://www.katjagebuhr.me/work/taskly monthly 0.5 2020-10-12 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602449294264-OWM1KWSMGFZGCX18PPRP/1-Camera+Uploads2-001.jpg Work - Taskly - Information architecture For the next part of the project I created a sitemap for the Taskly website and mobile version. I used the Card Sorting exercise to get feedback on the structure for the site. Creating and organising the content copy for Taskly was also part of this step. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602448557520-DG1GRQ0HBJXL020HBCUZ/Screen+Shot+2016-09-08+at+01.19.12.png Work - Taskly - Comparing the competitors of Taskly and defining the unique proposition and creating the Minimum Viable Product (MVP) was part of the first task. I conducted surveys and interviews with the early adopters. The results helped to create a Task Model, a Customer experience map and user personas. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602487112584-THPEULBHKLH8HDMHMOCC/1-Behance+Screenshots-001.jpg Work - Taskly - Usability Testing The non-interactive (paper) prototypes were tested in person as a first iteration. The provided feedback helped me to make first improvements. The interactive prototypes were used for all follow on test iterations. The platform used for this was InVision. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602506522169-RIU3Z8F30CMR5OWICUF2/1-Module+81.jpg Work - Taskly https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602505926769-702R7HVOSAIL111JI6PX/1-7.4+UI+Kit+v3.jpg Work - Taskly - UI Kit I learned about colour schemes, fonts and created a mood board and Style tile for my project. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602450121229-Y2G4NTV8Q9K99N91CM6G/1-Screen+Shot+2016-09-08+at+01.51.49.jpg Work - Taskly https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602449412271-E060YFMO95HR4JATJUK2/1-Module+4.jpg Work - Taskly - Prototypes Over several iterations I started sketching the first prototypes on paper. https://www.katjagebuhr.me/work/safespace monthly 0.5 2020-10-12 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602420250597-QVKL78I7XD5PAMQKOS27/1-GALondonUXBootCamp38.JPG Work - Safespace Paper prototypes https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602418824433-QVBFTBWPTBDO1R545R94/IMG_9390.jpg Work - Safespace - Problem statement Problem statement https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602419890603-KMGEZ8AJPSGQRG98MGJA/IMG_9391.jpg Work - Safespace - User Flow User flows come in different shapes and sizes, we opted for a traditional Flow Chart. https://www.katjagebuhr.me/work/dublin-bus monthly 0.5 2020-10-12 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602496538826-4BE7YUGJBI6JU1KDBF48/1-UXTrainingBusTest5.jpg Work - Dublin Bus https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602498477648-W1PHEPWUTFW1VPL0SZW0/1-WorkshopPhotos1.jpg Work - Dublin Bus - User Interviews In groups of three we interviewed three Dublin bus customers. We asked them about where they live and why they use the bus. Some questions regarding their commute and how they buy the tickets. We learned about what works well for them and where there are pain points. Together with everyone from the workshop we gathered all the information on a board and used an affinity diagram to group all the items. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602498967380-C9DOLXXBP6SXYI4Y0EGZ/1-WorkshopPhotos2.jpg Work - Dublin Bus - User Personas With all the information sorted it became clear that there are a few different type of users. Each group focused on one particular user and created a persona. Each persona included context information, goals and behaviours. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602499485397-CYELG58UXAZND5KJ2YQT/1-WorkshopPhotos7.jpg Work - Dublin Bus - Field Work In the next part of this project we did some observation “in the wild”. We wanted to observe, what people are doing and asking when they got on the bus. How they are paying for the ticket and observe if there are any pain points. We were also given a small mission. Find a specific location and get there by bus. Unfortunately it was not possible to find out by reading the bus information and was very confusing (which you can tell by this photo of me). https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602500470458-11OQGSLP5T1UVU76EXPY/1-UX+Agile+-+UXTraining+Dublin+2016.jpg Work - Dublin Bus - User Stories We chose the user ‘Tourist’ and on the second day of the workshop we wrote down possible user stories. The structure of a story is to give it some context (physical / social environment), a plot (goals, challenges, actions, decisions and informations), tools (what the user uses to help achieve their goals) and an outcome (the result of the customer using the product). https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602501802748-XQUZYZV10APFBNL0EB0R/2-UX+Agile+-+UXTraining+Dublin+20162.jpg Work - Dublin Bus https://www.katjagebuhr.me/work/portfolio-project monthly 0.5 2020-10-12 https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602441788881-VCXLU2N3PW8TA2SQXX0G/Screen+Shot+2017-11-27+at+20.45.21.png Work - Portfolio project https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602445943771-P0AB1BPFX1AVO0BKOMZA/Screen+Shot+2017-11-27+at+23.37.47.png Work - Portfolio project - The styling and animation The CSS part for this site was a huge learning curve for me. I also learned about SVG files and made my own little animation for my website in the form of a landmark picture of Southampton. https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602447314360-YXVTWZIIO10Z5G7ZKU3S/Screen+Shot+2017-11-27+at+22.27.06.png Work - Portfolio project Final website homepage layout https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602444956968-5DZQDZUGTVNSXVGI0S72/Screen+Shot+2017-11-27+at+20.50.45.png Work - Portfolio project https://images.squarespace-cdn.com/content/v1/5f81992376880c05c948fc15/1602362938823-R0D6D4ES8KL1N2WMH0YL/Screen+Shot+2020-10-10+at+21.46.40.png Work - Portfolio project